TRANSPORT AGREEMENT
Thank you for choosing www.mopmoor.com! We are committed to providing you with fast and safe delivery of goods. Please read the following shipping terms to understand how your order will be processed and shipped.
1. Shipping Area
We provide shipping services to users all over the world.
2. Shipping Method
We offer a variety of shipping methods for you to choose from. The specific shipping options and costs will be displayed at checkout. The following are our common shipping methods:
Standard Shipping: Usually takes 7 business days.
Expedited Shipping: Usually takes 3 business days.
Fast Shipping: Usually takes 2 business days.
International Shipping: We provide international shipping services, but the delivery time and cost may vary from country to country. Generally, the international delivery time is 14 business days, but it may be delayed due to customs clearance, logistics company efficiency, etc.
Import Taxes: For international orders, you may need to pay import taxes and fees. The amount and payment method of import taxes and fees should be based on your order and the legal requirements of your country.
Note: Shipping time may be affected by holidays, bad weather or other unforeseen circumstances, the specific situation is subject to the actual situation.
3. Shipping Partners
We work with several top logistics companies to ensure that your order can be delivered safely and on time:
UPS (United Parcel Service)
USPS (United States Postal Service)
FedEx (FedEx)
DHL (Applicable to certain regions)
The specific delivery method will be based on your address and the selected shipping option.
4. Order Processing Time
We usually process and ship within 2 business days after receiving the order. Please note that business days refer to Monday to Friday, and holidays and weekends are not counted. You will receive an email after the order is processed to inform you that your order has been shipped and provide a tracking number.
5. Import and Export Standards
All orders will be subject to the following standards:
Duties and Taxes: Duties and taxes may be charged on all international orders. These charges are the responsibility of the customer and will be collected by local customs after the goods arrive at the destination country.
Import Restrictions: Some regions may have specific restrictions or requirements on imported goods. Customers should ensure that the laws and regulations in their region allow the import of the product.
International Shipping Companies: We will provide you with services through reliable international shipping companies (such as DHL, FedEx, etc.) to ensure that the goods pass through customs smoothly and reach you.
6. Order Tracking
When your order is shipped, you will receive a confirmation email with your order tracking number. You can use this tracking number to track the status of your package in real time through the websites of our shipping partners (such as UPS, FedEx or USPS).
7. Delivery Delays and Problem Handling
Although we work with reliable logistics companies, your order may be delayed due to weather, traffic or other unforeseen factors. If your package does not arrive on time or there are any problems during transportation, please contact our customer service team immediately. We will assist you in resolving the issue and provide further support.
8. Refusal and Returns
If you find that the package is damaged or the goods are missing when you receive it, please notify the courier before signing for it and record the damage. If you refuse to accept the package, we will process a refund or replacement according to our return policy. Please refer to our return policy page for more information.
9. Signature Confirmation
To ensure smooth transportation, we require all orders to be signed for by the recipient upon delivery. If a signature cannot be provided, the courier may return the package or re-deliver it. Please ensure that you provide an accurate delivery address and that someone signs for the package.
