HELP CENTER

Welcome to the FAQ page of www.mopmoor.com. If you have any questions or concerns during the shopping process, the following answers may help you. If you can’t find the answer, please feel free to contact our customer service team!

1. How do I place an order for my products?
You can browse products directly on our official website and add the items you want to your shopping cart. Once you have made your purchase, go to the checkout page to enter your delivery information and payment method to complete your order.

2. What payment methods can I use?
We accept the following payment methods:
Credit card (Visa, Mastercard, American Express, Discover)
Debit card
PayPal
Apple Pay and Google Pay (where supported)
All payment information is processed through a secure payment gateway to ensure your transaction is safe.

3. How long does it take for my order to be shipped?
We usually process and ship within 2 business days of order confirmation. The specific delivery time will vary depending on the shipping method you choose and your location, and it usually takes 7 business days.

4. How do I track my order?
Once your order is shipped, we will email you a tracking number, which you can use to track the status of your package on the shipping company’s website.

5. What delivery options do you offer?
We offer the following delivery methods:
Standard delivery: usually takes 7 business days
Expedited delivery: usually takes 3 business days
Fast delivery: usually takes 2 business days

6. What should I do if I receive a damaged item?
If you find damage or defects when you receive the item, please contact our customer service team immediately with relevant photos and order number. We will provide you with a free return service and arrange a replacement for you as soon as possible.

7. How can I return or exchange the item?
We offer a 30-day worry-free return policy. If you are not satisfied with the product you purchased, you can return it within 30 days as long as the product is unused and in its original packaging. The return cost is borne by the customer unless the product has quality problems.

8. Is there a warranty on the product?
Yes, all our products come with a 1-year warranty. If there is a quality problem under normal use, we will replace or repair it for you free of charge.

9. Is my information safe?
Yes, the security of your personal information is very important to us. We use SSL encryption technology to protect your payment information and will not sell your personal information to third parties. For more information, please review our Privacy Policy.

10. How do I cancel my order?
If you need to cancel your order, please contact us by email as soon as possible. If the order has not yet been shipped, we will cancel it for you and process a refund. If the order has already been shipped, we will not be able to cancel the order, but you can return it according to our return policy.