RETURNS AND EXCHANGES

1. Return Policy

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase of the Wall Mount Cleaning Tool Rack, you can apply for a return within 30 days of receiving the product. Here are the relevant conditions for returns:
The product must be unused and in its original packaging.
When returning the product, please ensure that the product is undamaged and comes with all accessories, manuals and tags.
The return cost is borne by the customer unless the product is of quality problem.
Return process:
Request a return: Please contact the customer support team via email and provide the order number, the name of the purchased product and the reason for the return.
Processing a return: Our customer service team will provide you with the return address and detailed instructions within 2 business days of receiving your return request.
Returning items: You need to ship the item back to us after confirming the return and keep the waybill number for tracking.
Refund Processing: Once we receive the returned product and check that it is correct, we will process the refund within 2 business days. The refund will be returned to your original payment method.

2. Exchange Policy

If the product you received has quality problems or does not meet the specifications you ordered, we will provide you with a free exchange service.
Exchange Process:
Contact Customer Support: Please contact us within 30 days of receiving the product and provide the order number, description of the product problem, and photo or video proof.
Product Confirmation: Our customer service team will verify your exchange request and provide you with the exchange details.
Return the product: If the product does have quality problems or the wrong product was sent, you can return the product free of charge.
Ship a new product: We will re-ship you after receiving and confirming the returned product.

3. Non-returnable products

The following products cannot be returned:
Opened products: For example, if the product packaging has been opened or damaged, it may not be returned.
Customized or personalized products: For example, engraving, specially customized cleaning tool racks, etc.
Promotional and Clearance Items: During the promotional period or clearance items, once purchased, they cannot be returned or exchanged.

4. Damage and Defects

If the item you received is damaged, missing or has other quality problems during transportation, please contact us in time. We will provide you with the following according to the specific situation:
Free return
Free replacement of goods
Please note: If the item is damaged during transportation, you should keep the packaging and take photos for us to process further.

5. Refund Instructions

Refunds will be made according to the original payment method, including credit card, PayPal or other payment gateways. If you encounter any problems with the refund, please contact our customer service team in time and we will assist you in resolving the problem.